Mira Hormone Monitor: Max Kit Start with 20 wands (3 hormones (LH, E3G, PdG)

Mira Monitor & Mira Wands
Cancellation Policy: Cancellation requests must be made before the order is processed. Due to the time-sensitive nature of our products, cancellations may not be possible once the order has been confirmed. However, you can return the product once it has been delivered, as per our return policy.

Return Policy: To initiate a return, contact us within 14 days of product delivery. The product must be unopened, unused, and in its original condition with intact seals. It should be stored in a suitable environment. Return shipping costs may apply, and a deduction from the product's original price may be made for international orders. VAT and customs fees are non-refundable.

Refund Policy: If your return request is accepted, a refund will be applied to your original payment method within 3-5 business days. Shipping and handling charges, including VAT and customs fees, are non-refundable. 

Warranty Policy: The Mira-branded products are covered by a 1-year warranty against manufacturing defects. To initiate a warranty claim, contact us with the original receipt and provide relevant evidence. Mira may repair or replace the product based on our discretion. The warranty excludes normal wear and tear, consumable parts, damage from misuse or unauthorized repair, and use with unauthorized software.

Ovul offers free delivery on orders over HK$1000 within Hong Kong. For orders below HK$1000, a delivery charge of HK$40 applies. The delivery service is available from Monday to Saturday, excluding public holidays.

The delivery time from the dispatch date varies based on the delivery address:

• HK & Kowloon: 1-2 Business Day
• New Territories, Tung Chung & Discovery Bay: 2-3 Business Days
• Peng Chau, Cheung Chau, and Lamma Island: 3-4 Business Days

If no one is home during the delivery, the delivery personnel will attempt to follow the "If not home" instructions provided during checkout.

If they are unable to deliver or make alternate arrangements, the goods will be returned to the warehouse. In such cases, there may be additional charges for redelivery or redirection of failed orders, which will be at cost only.

If you have any concerns or questions about the delivery times, you can contact Ovul Concierge via email at hello@ovulconcierge.com, and we will assist you accordingly.