Change of Mind
Eius Fertility does not provide refunds for change of mind.
Faulty Products
Eius Fertility Products come with guarantees that cannot be excluded under the Australian Consumer Law. Where your product comprises goods, entitled to a replacement or refund for a major failure of those goods. You are also entitled to have the physical goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
(“Consumer Guarantee”)
We comply with our obligations under the Australia Consumer Law. If you believe you have received a faulty Product and wish to make a claim under our Consumer Guarantee, please contact us by email: founders@eiusfertility.com
Delivery
In the unlikely event that your Products arrive in a less than perfect condition, please notify us immediately via email founders@eiusfertility.com. We use reputable third party contract couriers. Whilst every care is taken to ensure accurate and safe delivery, we cannot guarantee unforeseen circumstances, such as damage or delay that results in your Products not arriving at a certain time or place. We will work with you to assist in resolving any issues that may be a result of a third-party failure.
We reserve the right to request a photo of the damaged Products and/or a return of the damaged Products to a reply-paid address.
